CUSTOMER EXPERIENCE MAPPING/COMPETITIVE INTELLIGENCE
Do you know how patients define excellence in health care? Do you engage your patients and their families as consultants to help build excellence into your services?
Create ways to listen to and learn from patients and their families—and then apply that learning to deliver a better health care experience.
Many patients welcome increased use of technology, such as MyMercy electronic health records, to speed care and increase their understanding of health care treatment options for themselves and their families. Technology does not take Mercy’s caring professionals out of the picture; it brings them closer and more available to provide more personal and effective care.