TRIZETTO PROVIDER SOLUTIONS (formerly Gateway EDI)
CUSTOMER EXPERIENCE MAPPING
What are the key values your organization offers to its partners? Could you rank-order them?
Determine the role and rank-order priority of incentives in preferred vendor partners’ decision to join and continue participating in Gateway EDI’s preferred vendor program.
Customer service, system functionality and staff knowledge and support are more important than pricing or revenue share in vendors’ selection of clearinghouses (Gateway EDI’s business).