CUSTOMER EXPERIENCE MAPPING
How do you help a local winery make their dining and catering business more profitable in the off-season?
How well does Chaumette Winery deliver a dazzling customer service experience and represent the best fine dining between St. Louis and Memphis?
Word of mouth is the primary driver of brand awareness and customer interest in visiting Chaumette, especially after the peak Oktoberfest tourist season in the dead of winter slowdown. Creating a positive customer experience for every individual who visits Chaumette is critical to the future growth and financial performance of the business.
Chaumette’s service sweet spot is involvement. The Customer Experience at Chaumette should be about involving them and making them feel like part of a community. 100% of customers we interviewed said they would recommend Chaumette to others.